Role OverviewWe are seeking a Telecommunications Analyst II to support and enhance enterprise communication systems that enable efficient business operations.
What You Will Do
Analyze business communication requirements, administer and maintain enterprise VoIP and call recording platforms, troubleshoot voice and data connectivity issues, and support paging systems and related communication technologies.
Why It Might Be a Fit
Ideal for someone with strong VoIP experience who enjoys troubleshooting complex telecommunications environments, supporting users, and partnering with technical teams and vendors to deliver reliable communication services.
Requirements
- Experience supporting Cisco Call Manager and enterprise VoIP environments
- Hands-on experience with Cisco Jabber and Cisco Finesse
- Strong troubleshooting skills across voice and data communication systems
- Experience supporting voice gateways, SIP-based communications, and network-integrated telephony solutions
- Experience working with third-party vendors to resolve telecommunications issues
- Experience integrating phone systems with door/gate badge access systems
- Knowledge of structured cabling, telecommunications infrastructure, and cable tracing techniques
- Knowledge of Microsoft operating systems, including Windows 10 and Windows Server (2008-2019)
- Familiarity with Microsoft Windows desktop and server environments
- Familiarity with 66-block cross-connects and structured cabling systems
- Strong interpersonal skills with the ability to work effectively with all levels of technical and business staff
- Proven ability to analyze, troubleshoot, and resolve voice and data communication failures
- Ability to troubleshoot traffic from external vendors through cube routers
- Ability to configure and support voice gateways and related telecommunications equipment
- Ability to assess business communication needs and recommend appropriate technical solutions
- Ability to manage inventory of communications equipment, supplies, and tools
Benefits
- Medical/dental/vision insurance
- HSA
- FSA
- 401(k)
- Life, disability & ADD insurance
- Paid time off (for salaried personnel)
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