Role OverviewThis position reports to the Technical Assistance Center Distributed Computer Systems Administrator within the Bureau of Service Support and is responsible for providing systems administration and 1st tier support within the Technical Assistance Center. The position may also act as the Department's Technical Assistance Center (TAC) vendor liaison.
What You Will Do
Provide systems administration and 1st tier support, intake of all support requests, correct classification of support requests, timely troubleshooting and diagnosis of support requests, and accurate escalation.
Why It Might Be a Fit
The ideal candidate will have knowledge of customer service principles, Windows 10, desktop productivity applications, problem-solving techniques, and excellent verbal communication skills.
Requirements
- Knowledge of customer service principles
- Knowledge of Windows 10
- Knowledge of desktop productivity applications, including Microsoft Outlook, Word, Excel, Access, and PowerPoint.
- Knowledge of problem-solving techniques
- Ability to process information logically and solve problems.
- Ability to communicate effectively
- Ability to plan, organizes, and coordinates work assignments.
- Ability to focus on getting things done
- Ability to handle multiple priorities
- Ability to work in a team environment
Benefits
- Paid Parental Leave
- Annual and Sick Leave Package
- Nine Paid Holidays
- State Health and Life Insurance
- Educational Benefits
- Contributory Retirement Plan
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