Role OverviewThe Telecommunicator answers emergency medical calls and uses radio, telephone, and computer systems to obtain, document, and transmit essential information to emergency response personnel. This position requires a high level of accuracy, clear and composed communication, and the ability to manage multiple tasks simultaneously to ensure timely and effective support of emergency medical operations.
What You Will Do
Receives and processes emergency medical calls, performs dispatch functions for EMS units, and provides medical pre-arrival instructions in accordance with IAED protocols. Dispatches EMS units timely and accurately using CAD, radio systems, and system status management tools.
Why It Might Be a Fit
This position requires focus, engagement, and high performance in traumatic, physically demanding, emotionally charged, and life-threatening situations. A high level of physical, mental, and emotional health is an essential requirement.
Requirements
- High school diploma or GED equivalent
- One-year experience as a public safety Telecommunicator / operator in a high-performance EMS system
- Current Advanced Emergency Medical Dispatch (AEMD) (or able to attend within first three months) and CPR Certification
- Ability to type at least 35 words per minute
- Excellent written and verbal communication skills
- Excellent interpersonal and conflict resolutions skills
- NIMS ICS-100, 200, 700, 800 within 6 months of employment
- Must have a valid Texas driver's license
- May not have been excluded by the OIG to participate in federally funded healthcare programs
Benefits
- Air-conditioned office environment
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