Role OverviewAs a Follow Up Care Coordinator at MetaPhy, you will play a crucial role in delivering patient education, support, and care through our telehealth platform. You will be responsible for a caseload of 250-260 patients monthly with a minimum of 10 successful patient calls per day.
What You Will Do
Conducting patient outreach and follow-ups, documenting interactions and observations in the electronic health record (EHR), scheduling virtual patient encounters, providing nutritional guidance and education, prioritizing tasks effectively in a dynamic, fast-paced environment.
Why It Might Be a Fit
Success in this role depends on persistence, effective communication, and a proactive approach to patient engagement.
Requirements
- Licensed Practical Nurse (LPN) with an active license in TN or compact state
- 1-3 years of experience with Microsoft 365, EMR/EHR, Windows operating system, and laptop/desktop professional experience
- 1-2 years of experience in a healthcare setting
- Interest in Chronic Care Management delivered through telehealth platforms
- Legally authorized to work in the United States
Benefits
- Base pay of $22 per hour
- Monthly uncapped commission opportunities
- 100% work from home full-time
- Flexible schedules Monday - Friday (day shifts)
- Friday off potential upon meeting weekly performance goals by Thursday
- Generous time off annually: 15 days of PTO + 13 paid company holidays + 4 days of unscheduled paid leave
- Candidate referral bonus program, $1,000 per referral
- Paid maternity leave
- Employee Assistance Program, inclusive of counseling sessions
- Tuition reimbursement program
- Competitive insurance package including medical, dental and vision
- Wellness program that includes $$ rewards
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