Telephone Operator

University hospitals
Any Location, OH
Category Customer Service
Job Description
The Telephone Operator works in a call center environment, handling internal and external customer calls, and providing compassionate and professional service to patients and guests. The role requires critical thinking, problem-solving, and excellent communication skills to efficiently match callers with available resources and services across the UH Health System.

Requirements

  • High School Equivalent / GED required
  • 1+ years of customer service-related experience or office experience required
  • Associates or Bachelors degree will be accepted in lieu of 1 year work experience
  • Knowledge of medical terminology
  • Excellent customer service skills and ability to use good judgment
  • Excellent verbal communication skills
  • Excellent listening skills
  • Strong interpersonal skills
  • Able to adhere to structured call center metrics in a closely monitored, fast-paced environment
  • Able to function independently and as a team player
  • Professional demeanor
  • Ability to maintain confidentiality
  • Proven good work and attendance record
  • Knowledge of basic office equipment, such as: telephones, computer systems, and fax and copy machines (Required proficiency)
  • Good spelling skills
  • Knowledge of phone and paging systems

Benefits

  • Full time 40 hours per week
  • Monday-Friday with rotating weekends and holidays
  • Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace
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