Role OverviewAs a Telephone Operator at Kiawah Island Golf Resort, you set the first impression by answering incoming calls efficiently and with a friendly attitude. This full-time, in-person role is part of the resort's operations, requiring compassion and consideration while providing accurate information to guests.
What You Will Do
Answer incoming calls and direct them to appropriate staff, take and execute wake-up calls, receive guest laundry and dispatch for delivery, resolve guest challenges, and enter guest and employee requests into the computer system. You will also uphold the resort's core values and policies.
Why It Might Be a Fit
This role requires a high school diploma or equivalent, basic computer skills, and good communication skills in English. Candidates should have a positive and energetic attitude, be able to work both independently and in a team, and pass a background check. Benefits include medical, dental, vision, disability, life insurance, vacation pay, 401k, and exclusive resort discounts.
Requirements
- High school diploma or equivalent
- Positive and energetic attitude
- Basic Computer Skills
- Must work both independently and in a team environment
- Good to excellent communication skills in English both verbal and written
- Must be able to pass a background check
Benefits
- Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
- Employee Meal Program
- Employee Trainings and Appreciation Events throughout the year
- Recognition Awards and Incentive Events, Peer to Peer Recognition
- Leadership & Career Development
- Bi-annual Wellness Fair
- Free Parking!
- Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment
- 401k – available after 30 days of employment
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