Role OverviewProvides individualized client service while handling daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures.
What You Will Do
Processes financial transactions for clients accurately and efficiently, identifies client needs, promotes products and services, and refers clients to the appropriate bank colleague if needed.
Why It Might Be a Fit
Builds client loyalty, establishes client relationships, and consistently delivers exceptional customer service to each and every client.
Requirements
- One (1) or more years of customer or retail service experience preferred
- Cash handling experience preferred
- Ability to respond and assist clients with inquiries and/or problem resolution
- Customer service and sales oriented
- Careful attention to detail and time management
- Good listening and verbal and communication skills
- Good PC skills - ability to work in Windows based system essential
- Ability to cross-sell bank products and services
- Ability to work evenings and weekends based on banking center needs
- Ability to communicate in another language is a plus
- Good organizational skills
- Ability to work in a team atmosphere
- Ability to stand for prolonged periods of time
- Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records
- Ability to handle multiple tasks in a fast-paced environment
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