Role OverviewThe Teller/Customer Service Representative (Teller/CSR) role involves building relationships with clients, delivering exceptional service, and ensuring accuracy in cash and check transactions. The position offers opportunities for growth and development in retail banking, with a focus on supporting clients and gaining a strong foundation in banking.
What You Will Do
Key responsibilities include building relationships with clients, delivering exceptional service, ensuring accuracy in cash and check transactions, driving growth by opening and maintaining accounts, and generating leads by identifying client needs.
Why It Might Be a Fit
The ideal candidate is an energetic and detail-oriented person who enjoys helping clients and growing accounts, with a strong foundation in retail banking and a commitment to delivering exceptional service.
Requirements
- High school diploma or equivalent
- Minimum 1 year of customer service experience in a business setting
- Minimum 1 year of cash-handling experience
- Teller experience preferred (6+ months)
- Strong customer service skills, including active listening and clear communication
- Experience recommending and referring financial products
- Solid understanding of compliance and fraud detection
- Ability to accurately balance a cash drawer
- Proficiency with computers, data entry, and multi-line phone systems
- Basic math and accounting skills
- Ability to work occasional weekends and extended hours
- Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday
- Ability to review information and details at close range (within a few feet)
Benefits
- Competitive Pay & Benefits
- Medical, dental, vision, and employer-paid life and disability insurance
- 401(k) match
- Employee Stock Ownership Program (ESOP)
- Banking benefits
- Paid time off, including 11 Federal Reserve bank holidays
- Tuition assistance
- Professional development programs
]]>