Teller Lead - East Texas

Credit Union of Texas
Any Location, TX
Category Customer Service
Job Description
The Lead Teller is responsible for leading the Branch Tellers in performing financial and service transactions, ensuring branch compliance with audit regulations, and meeting sales and service goals.

Requirements

  • Deliver an unexpected experience by consistently providing outstanding service to internal and external members
  • Process member transaction requests accurately and efficiently
  • Identify member financial needs and recommend credit union product/service solutions
  • Meet or exceed sales and service goals established by leadership
  • Maintain day-to-day supervision of safes, vault, cash drawers, negotiable instruments, and balancing/summarization procedures
  • Perform branch audits, including recyclers, employee cash and paper audits, membership and account modifications, safe deposit boxes, etc.
  • Exercise due diligence by placing holds on checks deposited in accordance with Regulation CC and CUTX Funds Availability Policy
  • Remain compliant with Bank Secrecy Act/Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act
  • Approve checks, drafts for deposit and other member requests beyond Teller authorized procedures
  • Maintain ATM cash, replenishment and balancing and prepare necessary reports for accounting purposes

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k Matching
  • Paid Time Off
  • Life Insurance
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