Role OverviewThe Teller / Member Service Representative will assist members with financial transactions, respond to inquiries, build relationships, and provide information on account status, balances, and loan details to deliver exceptional member service. This position requires an in-person schedule, with shifts typically Monday – Friday, 8:45 AM – 5:15 PM or 9:15 AM – 5:45 PM, with rotating Saturdays 8:45 AM – 1:15 PM. The role is part of a Branch Progression Model that provides opportunities for professional development and advancement in the role and salary through on-the-job training and structured compensation increases.
What You Will Do
As the first point of contact, you will assist members with financial transactions, respond to inquiries, build relationships, and provide information on account status, balances, and loan details to deliver exceptional member service.
Why It Might Be a Fit
This position is ideal for those who have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building customer relationships, and are seeking a place that offers opportunities for professional development.
Requirements
- One-year experience in a customer service position
- Cash handling and retail sales experience is preferred
- High School Diploma or equivalent required
- Must be bondable
- Employer sponsorship to secure or maintain employment authorization is not available
- Notary and NMLS certifications are necessary for UA II level and higher and require US citizenship or permanent legal residency in order to be obtained as per WA State Law
Benefits
- 100% employer paid premiums for medical, dental, vision, and disability
- 401k match dollar for dollar up to 4%
- Three weeks Paid Time Off (PTO) accrued annually
- Up to 40 hours of employer paid Work/Life Balance time
- 10 employer paid Federal Holidays every year
- Up to 3% annual salary equivalent annual bonus
- Up to $50/month gym/lifestyle reimbursement
- Up to $5,000/year Tuition Assistance Program
- Incentives for multilingual speakers
- Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services
- Free and/or discounted banking services and loans
- Employee Charitable Matching Program
- Free ORCA pass
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