Temp, Customer Service Representative - Biospecimen Operations

LabConnect
Johnson City, TN
Category Customer Service
Job Description
LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world. We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials.

Requirements

  • Handle incoming and outgoing phone calls to clinical sites, testing laboratories, and other stakeholders.
  • Investigate inquiries or route them to the appropriate department for resolution.
  • Manage various task queues within LabConnect’s clinical trials management software
  • Respond to internal and external email requests in a timely and professional manner.
  • Generate, track, and close queries; communicate with relevant parties upon resolution.
  • Perform remote registration of requisitions.
  • Assist in onboarding and training new employees.
  • Investigate and resolve problems; initiate and close quality events as needed.
  • Maintain up-to-date knowledge of Standard Operating Procedures (SOPs) relevant to assigned duties.
  • Perform other duties as assigned.

Benefits

  • Financial Security (Base Pay, 401k Match and Possible Annual Bonus Eligibility)
  • Health Benefits beginning on date of hire
  • PTO plan, plus 11 Paid Company Holidays, and 1 Day to Volunteer in your community
  • Short and Long-Term Disability, Life Insurance, and AD&D
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