TEMPORARY 4-6 month contract: Collections Team Member I, Full-Time, Remote (MA,NH only) $20.50/hour

DCU
Any Location, MA
Category Customer Service
Remote
Job Description
Contact members with delinquent accounts and assist in restoring good standing status. Collectors maintain the financial soundness of the department and manage asset quality by achieving the lowest possible delinquency and charge-off ratios.

Requirements

  • Answer incoming member or member-related contacts
  • Work Collection queues and make outbound member calls
  • Review and document status of accounts
  • Determine reason for delinquency and refer members to BALANCE when necessary
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