Terminal Operations Manager

The Terminal Operations Manager is responsible for leading assigned terminals to expected KPI outcomes by managing Terminal Managers, driving profitability, improving utilization, reinforcing service and compliance standards, and ensuring consistent operational execution. The role assesses the current terminal operating model and develops, changes, or builds protocols, cadence, accountability routines, and recommending personnel plans where needed to improve performance and support scalable growth.

What You Will Do

The role involves leading assigned terminals to established financial, service, utilization, safety, compliance, and people-related outcomes. It also involves assessing the current terminal operating model, documenting, implementing, training, auditing, and improving standard terminal operating protocols. Additionally, the role involves directly supervising, coaching, and developing Terminal Managers across assigned locations.

Why It Might Be a Fit

The ideal candidate will have strong leadership, coaching, and employee development capabilities, with the ability to hold leaders accountable while building trust and collaborative relationships. They will also have a demonstrated ability to evaluate leadership capability, judgment, urgency, financial understanding, and role fit, as well as effective conflict resolution, communication, documentation, and decision-making skills.

Requirements

• Bachelor's degree in business, Transportation, Logistics, Operations Management, or a related field
• 7-10 years of progressive leadership experience in transportation, trucking, logistics, terminal operations, or a related industry
• Multi-terminal, regional operations, or multi-location leadership experience
• Experience with P&L accountability, operating-budget management, cost control, margin improvement, and data-driven operating reviews
• Leadership Skills: Strong leadership, coaching, and employee development capabilities
• Ability to hold leaders accountable while building trust and collaborative relationships
• Demonstrated ability to evaluate leadership capability, judgment, urgency, financial understanding, and role fit
• Effective conflict resolution, communication, documentation, and decision-making skills

Benefits

• Paid holidays
• Vacation time
• Health insurance
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa/relocation assistance
• Remote flexibility
• Stipends
• Bonus/commission