Terminal Services Coordinator

As a member of the Connecticut Airport Authority's Customer Experience and Terminal Services team, the Terminal Services Coordinator assists with the direction of terminal operations at Bradley International Airport. These activities include but are not limited to the inspection of the Airport terminal and property, monitoring passenger activity, and coordinating and organizing all functions and responsibilities associated with terminal operations.

What You Will Do

Assists and coordinates the day-to-day terminal operational activities at Bradley International Airport. Performs inspections of business partner operations to ensure compliance with contractual and operational requirements. Assists with passenger flow and queue management associated with the security checkpoint operation.

Why It Might Be a Fit

An individual serving in this position must be able to successfully undergo a thorough background and security screening, including pre-employment drug testing, being fingerprinted, and to maintain required security clearance during the duration of employment.

Requirements

• Bachelor's degree from an accredited college or university in Aviation, Business, Hospitality, Transportation or related field
• Three (3) years of related work experience in an airport setting or similar environment
• Considerable knowledge of the practices and techniques used in passenger and airline facilitation, processing, and support systems, customer service, airport and airline operations, and irregular operations at an airport
• Ability to interact with and coordinate with airport partners including airlines, consultants and contractors, tenants, lessees, businesses, state, federal, regional and local official and other departments within the CAA
• Knowledge of relevant State and Federal laws, statutes, and regulations
• Considerable planning and project management skills
• Considerable knowledge of and ability to apply management principles and techniques
• Excellent oral and written communication skills, able to work well with others
• Ability to multi-task effectively and work in a fast-paced environment
• Bilingual in English and Spanish preferred
• Exceptional customer service skills
• Ability to assume responsibilities in the absence of the department's Senior Manager

Benefits

• Salary Range: $85,183.00 - $106,479.00