Territory Account Representative, PA

Brambles
Any Location, PA
Remote
Job Description
Join our team as a Territory Account Representative and take charge of a dynamic region where your expertise makes an impact. You’ll develop strong client partnerships, uncover new opportunities, and deliver solutions that help businesses thrive.

Requirements

  • Develop and maintain multi-tiered customer relationships within the assigned territory, ensuring customer loyalty and satisfaction through regular engagement, addressing customer needs at every lifecycle stage.
  • Serve as the primary point of contact for customers, providing clear and proactive communication on account performance, inquiries, and feedback, while delivering value through strategic account management.
  • Support business growth by promoting asset utilization and profitability initiatives, including customer onboarding, platform launches, and expansion into new lanes, enhancing the overall customer experience.
  • Collaborate with cross-functional teams, including Commercial, Supply Chain, and Operations, to develop and implement customer-specific solutions that drive supply chain efficiencies and align with CHEP’s strategic goals.
  • Resolve customer issues at the operational level, working closely with Customer Service, Logistics, and field teams to proactively manage account health, ensure controls, and mitigate potential disruptions.
  • Partner with Logistics and Operations teams to reduce service failures, identify cost-saving opportunities, and improve supply chain efficiencies to deliver value to customers.
  • Lead asset productivity initiatives, focusing on reducing asset damage, improving asset reuse, and minimizing customer rejections, cancellations, and operational backlogs.
  • Conduct on-site quality audits, pallet handling training, and other educational sessions to ensure customers are aligned with CHEP Pallet specifications and best practices, promoting optimal asset management.
  • Where required, lead on-site quality audits of internal service centers to ensure best practices and drive continuous improvement in customer-facing quality processes.

Benefits

  • Competitive salary
  • Annual bonus
  • 401K w/ company match (up to 4%)
  • FREE company-paid vision, short-term disability, and life insurance
  • Tuition reimbursement
  • Parental leave
  • Childcare assistance
  • Profit sharing
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