Role OverviewThe Territory Customer Support Manager will oversee the development of the dealer(s) parts and service business aligned to Sany expectations, working with Sany teams to select new dealer partners and assist in planning dealer readiness for receipt and dispatch of new equipment.
What You Will Do
Key responsibilities include working with dealers to ensure they have resources and facilities to support SANY America and their customer base, supporting technical diagnostics and troubleshooting, and delivering dealership specific metrics to assist in meaningful KPI targets.
Why It Might Be a Fit
The ideal candidate will possess a customer-centric and service-oriented mind-set, technical aptitude to diagnose and troubleshoot heavy equipment, and strong written and verbal communication and presentation skills.
Requirements
- Understanding of dealership daily operations
- Minimum of 5 years of experience in the construction, industrial or agricultural equipment industry
- Customer-centric and service-oriented mind-set
- Technical aptitude to diagnose and troubleshoot heavy equipment
- Proficient computer use including Office 365 suite
- Attention to detail and critical view for continuous improvement
- Strong written and verbal communication and presentation skills
- Understanding of collaborative teamwork
- Strong organization and prioritizing skills
- Ability to build trust and credibility with a variety of stakeholders
- Valid Driver's license with a clean driving record
- Minimum educational requirement of a high school diploma
- Experience with service and parts department management
- Technical College or similar Higher Education qualifications
- Salesforce experience
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