Test Center Manager

Prometric
Any Location, NJ
Category Operations
Job Description
The Test Center Manager (TCM) is the face of Prometric in test centers around the world, responsible for managing all aspects of the testing facilities, financial practices, personnel, and maintaining set policies and guidelines to uphold the highest standard for exam integrity.

Requirements

  • High school diploma or equivalent
  • Minimum of two years of customer service experience
  • One year of management or supervisory experience
  • Ability to communicate with candidates effectively and with professionalism and authority
  • Ability to learn and apply verbal and written operational instructions
  • Ability to make decisions using appropriate situational judgement
  • Ability to write detailed, accurate and professional reports and correspondence
  • Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
  • Familiar with Microsoft Windows-based computer programs and applications
  • Ability to effectively manage situations that require conflict resolution

Benefits

  • 12 Paid Holidays Off annually
  • No selling or quotas
  • Office setting environment
  • Paid training
  • Sick time prorated based on start date
  • 401K
  • Employee Assistance Program
  • Vision
  • FSA
  • Legal
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