Role OverviewAs the Therapist Manager, you will lead the therapist team, promoting AIRE service excellence, encouraging continuous improvement, and skill development, and upholding company protocols and values.
What You Will Do
Lead and supervise the Therapist team, ensure treatments consistently meet AIRE's service and quality standards, and identify and resolve any issues or special situations that may affect the guest experience.
Why It Might Be a Fit
You have at least 3 years of experience managing spa, wellness, or aesthetics operations, including team coordination, scheduling, service standards, and operational results. You have proven experience leading, developing, and motivating teams, with a hands-on leadership style.
Requirements
- At least 3 years of experience managing spa, wellness, or aesthetics operations
- 4+ years of experience in wellness, aesthetics, hospitality, or other high-service environments
- Previous experience as a Therapist or Esthetician is highly valued, although not essential
- Proven experience leading, developing, and motivating teams
- Customer-focused and passionate about delivering exceptional guest experiences
- Proactive, detail-oriented, and able to think quickly and analytically when solving problems
- Comfortable working under pressure and maintaining high standards in a fast-paced environment
- Confident using Microsoft Office 365 and reservation/booking systems
- Holding the appropriate professional licence or qualification required in California to oversee and/or perform the relevant treatments
- Fluent in English; Spanish is a plus
- Flexible and able to work nights, weekends, and holidays when required
Benefits
- Competitive salary
- Annual Bonus Program
- Comprehensive Medical, Dental & Vision Insurance
- 401(k) Savings Plan
- Paid Time Off
- Paid Sick Leave
- Commuter Benefits Program
- Complimentary Monthly Bath Experience
- Friends & Family Discounts
- Career growth within a rapidly expanding international luxury hospitality company
- Employee Bath Experience discounts (including friends/family)
- Employee Referral Bonus Program
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