Therapy Front Desk Coordinator

CAO
Columbia, MD
Category Customer Service
Job Description
The Therapy Front Desk Coordinator is responsible for ensuring smooth and efficient operations of all therapy front desks including providing excellent customer service to all people who interact at the front desk.

Requirements

  • Provide quality customer service to all patients, vendors and all other people who walk into or call the therapy clinic.
  • Track visit limits, authorizations, and prescription expiration dates for all patients.
  • Schedule, cancel and reschedule patient appointments and contact patients who no show for their appointments.
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