Role OverviewThe Ticketing and Group Sales Manager oversees the Cathedral's ticketing systems, sales database, event and service registrations, group tour sales, and photo permit operations. This role delivers hands-on leadership to Ticketing Coordinators and Associates while managing day-to-day customer service, system administration, event builds, photo permits, and group reservations.
What You Will Do
The Ticketing and Group Sales Manager will provide management, leadership, scheduling, and payroll support to Ticketing Service Coordinators and Associates, attend weekly Box Office and Group Sales meetings, track and respond to interdepartmental box office inquiries, and ensure accurate and timely processing of group payments and confirmations.
Why It Might Be a Fit
The ideal candidate will have a Bachelor's Degree in arts management, event planning, customer service, or a related field, and three or more years of experience in customer service, museum/visitor operations, or hospitality sales. The candidate should be able to lead, work effectively as part of a team, and exercise judgment and decision-making skills.
Requirements
- Bachelor's Degree / higher education qualification equivalency in arts management, event planning, customer service or related field
- Three or more years of experience in customer service, museum/visitor operations, or hospitality sales
- Ability to lead, work effectively as part of a team as well as independently
- Excellent interpersonal, communication, problem-solving, and customer service skills
- Ability to exercise judgment and decision-making skills; informing and involving the head of the department as needed
- Excellent attention to detail and ability to meet deadlines
- Ability to collaborate across multiple departments and with a diverse group of volunteers and staff
- Advanced computer skills with a CRM system and Microsoft Office Suite
- Knowledge of Spektrix, etix, YesPlan, Social Tables, Raiser's Edge and/or Digital Cheetah a plus
- Knowledge of the theology and liturgy of the Episcopal Church and/or sacred choral music a plus
- Knowledge of Washington, D.C. culture and tourism a plus
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