Tier 1 IT Support Technician - Part Time

BIGGBY COFFEE Home Office
East Lansing, MI
Job Description
The Tier 1 IT Support Technician provides remote and limited on-site support for corporate office employees and franchise store locations, troubleshooting issues with hardware, software, and point-of-sale systems, and escalating complex problems to internal parties or external vendors.

Requirements

  • High school diploma and technical training required
  • Associates degree in IT or equivalent job training preferred
  • 2 years of experience providing technical support in a professional setting
  • Experience with helpdesk ticketing systems preferred
  • Basic troubleshooting skills via hardware and software
  • Knowledge of Microsoft Windows & Microsoft Office products
  • Basic understanding of Mac products to support iOS and Mac users

Benefits

  • 10 days of vacation days
  • 9 Sick Days, 5 Floating Holidays, and 3 Volunteer Days per calendar year
  • 13 Company-Paid holidays per year
  • Paid sabbatical after every 5 years of employment
  • Family Care Plan (maternity/paternity)
  • Bereavement days
  • ST/LT disability
  • 401K w/ employer match (up to 4%)
  • Tuition Reimbursement
  • $100,000 company-paid life insurance
  • Medical, dental, & vision insurance
  • Remote office set-up bonus
  • Fixed monthly allotment
  • Flexible scheduling
  • Discounted pet insurance
  • Discounted BIGGBY® merchandise
  • Discounted college tuition through select universities
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