Role OverviewWe are seeking a Tier 1 IT Technician to join our growing Tech Support team. This role serves as the first point of contact for internal IT support and provides assistance across a wide range of issues involving computers, thin clients, phones, Active Directory, and related systems.
What You Will Do
Provide Tier 1 help desk support to internal employees through the ticketing system, chat, and in-person assistance. Troubleshoot computers, thin clients, phones, headsets, and other peripherals.
Why It Might Be a Fit
The successful candidate will combine hands-on troubleshooting skills with reliability, flexibility, and a team-oriented approach.
Requirements
- Two to three years of experience in a help desk or IT support environment
- Strong working knowledge of computer hardware installation, maintenance, and repair
- Demonstrated experience troubleshooting desktop and peripheral issues
- Proficiency with Microsoft Word, Microsoft Excel, Google Workspace, and collaboration tools
- Familiarity with incident management and ticketing systems
- Ability to communicate clearly and effectively with employees at all levels
Benefits
- Hourly rate commensurate with experience
- Group insurance, including medical, dental, vision, and life coverage
- 401(k) with employer match
- Discounted CarShield policies
- Discounted tuition at Lindenwood University
- Professional development opportunities
- On-site basketball and other recreation
- On-site fitness facilities and classes led by a staff personal trainer
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