Role OverviewThe Tier 1 Service Desk Technician provides front-line IT support and team leadership within a federal intelligence environment. This position is responsible for managing helpdesk operations, training and mentoring new team members, conducting quality assurance audits, administering user access and authentication systems, and resolving technical issues related to desktop operating systems and productivity suites.
What You Will Do
Provide hands-on technical support, train and onboard new team members, conduct quality assurance audits, administer user access and authentication systems, and resolve technical issues.
Why It Might Be a Fit
Must have active TS/SCI or Q/SCI security clearance, 2 years of experience with a BS/BA, and proficiency with Windows desktop operating systems and enterprise productivity suites.
Requirements
- Active TS/SCI or Q/SCI security clearance
- 2 years with BS/BA; 0 years with MS/MA; 6 years with no degree
- Experience in a team lead or supervisory capacity within an IT support environment
- Proficiency with Windows desktop operating systems (Windows 10/11) and enterprise productivity suites
- Experience with enterprise directory services for user account management and access provisioning
- Knowledge of multi-factor authentication systems and credential management
- Experience with IT service management (ITSM) ticketing systems
- Demonstrated ability to train and onboard new technical staff
- Strong written and verbal communication skills
- Experience conducting quality assurance audits on service desk operations
- Meticulous attention to detail and strong organizational skills
Benefits
- Target Salary Range: $66,000 - $106,000
- Overtime
- Shift differential
- Discretionary bonus
- Equal opportunity employer
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