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Tier 1 Technical Support Specialist (55928)
DATAPATH INC
Any Location, CO
Category
Engineering
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Job Description
DataPath, Inc. is a global leader in remote satellite-based communications solutions. The Tier 1 Technical Support Specialist operates as the service desk’s single point of contact for a deployable tactical communications program, providing day-to-day troubleshooting and incident resolution.
Requirements
Serve as single point of contact for all communications/IT service requests, incidents, and disruptions
Monitor, track, and resolve trouble tickets through the logistics and asset management system
Maintain lifecycle management of all service requests; keep users informed on progress, workarounds, and resolution
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