Tier 2-4 Technical Support

The Midtown Group
Corpus Christi, TX
Job Description
We are looking for a Tier 2-4 Technical Support Specialist to provide comprehensive technical assistance for complex network, hardware, software, and security issues. The ideal candidate will have a blend of hands-on troubleshooting, escalation management, and mentorship skills.

Requirements

  • Minimum of 4+ years working in MSP or IT helpdesk roles supporting enterprise environments
  • Proven hands-on experience with Cisco Meraki (MX, MR, SD-WAN), Palo Alto Networks firewalls, and Cisco switching
  • Strong networking fundamentals: TCP/IP, VLANs, VPNs, DNS, DHCP, routing protocols
  • Familiarity with VMware vSphere, Horizon View, or VDI environments is a plus
  • Relevant certifications such as CCNA, PCNSE, CompTIA Network+/Security+, or equivalent are preferred
  • Experience with SIEM tools, endpoint detection, or cybersecurity monitoring platforms is advantageous
  • Excellent communication skills, ability to troubleshoot complex issues, and a strong work ethic
  • Self-motivated, trainable candidates eager to develop their skills and grow professionally

Benefits

  • Competitive salary range: $40,000 – $70,000 per year, based on experience and skillset
  • Opportunities for career advancement—achievable salary increases within the first year for fast learners and high performers
  • Comprehensive benefits package: health, dental, vision insurance, and PTO
  • Supportive team environment with remote work flexibility
  • Investment in your professional growth through ongoing training and mentorship
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