Role OverviewThe Tier 2 Help Desk Analyst will be responsible for handling escalated issues, troubleshooting complex technical problems, supporting system maintenance, and ensuring compliance with federal security and service delivery requirements.
What You Will Do
Answer calls, fulfill service requests, and provide functional user support, including account management, password resets, and initial diagnostics for classified and unclassified systems.
Why It Might Be a Fit
The role ensures minimal disruption to mission operations by restoring services quickly, supporting end users across multiple networks, and contributing to continuous service improvement initiatives.
Requirements
- Bachelor’s degree in IT or related field
- DoD IAT Level II Certification
- Active DoD Top Secret Clearance
- 5+ years of IT experience supporting end users in secure environments
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- 401(k) or retirement plan
- Paid time off (vacation, sick leave)
- Paid holidays
- Life insurance
- Disability insurance
- Flexible spending account (FSA)
- Health savings account (HSA)
- Employee assistance program (EAP)
- Wellness programs
- Professional development opportunities
- Opportunities for advancement
- Recognition and reward programs
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