Role OverviewWe are seeking a skilled, customer-focused Tier 2 IT Helpdesk Technician with at least 5 years of enterprise IT support experience. This role is essential to maintaining user productivity and delivering high-quality IT service, with a strong focus on troubleshooting and resolving issues in Microsoft Active Directory and Windows environments.
What You Will Do
Provide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments. Troubleshoot and resolve Microsoft Active Directory issues involving user accounts, Group Policy, organizational units (OUs), permissions, and login access.
Why It Might Be a Fit
This role requires strong written and verbal communication and problem-solving skills, ability to prioritize and manage multiple tasks in a fast-paced environment, and experience supporting 500 or more end users in an IT service desk environment.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- At least 5 years of hands-on IT support experience in an enterprise environment
- Strong proficiency with Microsoft Active Directory, including ADUC, Group Policy Objects (GPOs), DNS, and DHCP
- Experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications
- Familiarity with remote support tools such as SCCM and Remote Desktop
- CompTIA A+, Network+, Microsoft MCP/MCSA, or similar certifications preferred
- VDI support experience is a plus
- macOS support experience is a plus
- Working knowledge of ITIL practices is a plus
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