Role OverviewThe Tier 2 Service Desk Analyst will provide advanced technical support for classified and unclassified IT environments in support of a federal government customer. The role ensures minimal disruption to mission operations by restoring services quickly, supporting end users across multiple networks, and contributing to continuous service improvement initiatives.
What You Will Do
Responsibilities include answering calls, fulfilling service requests, and providing functional user support, troubleshooting complex technical problems, and ensuring compliance with federal security and service delivery requirements.
Why It Might Be a Fit
This role is ideal for individuals with strong technical skills, excellent customer service skills, and the ability to interact effectively with users, technical teams, and mission stakeholders.
Requirements
- Bachelor’s degree in IT or related field; OR Associate’s degree with 2+ years of relevant IT experience; OR High school diploma with 4+ years of relevant IT experience
- 5+ years of IT experience supporting end users in secure environments
- DoD IAT Level II Certification required (e.g., Security+ CE, GSEC, CCNA Security)
- Active DoD Top Secret Clearance required with eligibility to obtain SCI
- Successfully pass background and drug screening
Benefits
- Competitive hourly rate of $44.61-$53.50
- Well-being programs
- Flexible work arrangements
- Opportunities for professional development and growth
- Corporate citizenship and community involvement
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