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TikTok Shop - Angel Oncall Program Manager
TikTok
Seattle, WA
Category
Customer Service
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Job Description
TikTok Shop is seeking an Angel On Call Program Manager to drive continuous improvement and lead strategic programs focused on scaling and transforming the Angel On Call support model through AI-driven solutions, workflow optimization, and governance enhancements.
Requirements
Fluency in Mandarin and English
5+ years in management in oncall service, customer service and seller success fields
Experience designing or improving operational workflows, escalation frameworks, or support processes in high-volume operational environments
Experience leveraging AI, automation, chatbot solutions, or knowledge management tools to improve operational efficiency, scale support models, and enhance user experience
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