TikTok Shop - Angel Oncall Team Lead

TikTok
Seattle, WA
Category Operations
Job Description
TikTok Shop is looking for a regional service oncall lead role to manage oncall team operations and drive continuous improvement together with cross functional teams. The role involves managing a team of Oncall Service SMEs, implementing policies and processes, and working with cross-functional teams to identify and resolve issues impacting sellers.

Requirements

  • Manage a team of Oncall Service SMEs
  • Implement policies and processes to ensure a positive, productive work environment
  • Work with cross-functional teams to identify and resolve issues impacting sellers
  • Establish OKR team goals aligned with SSC and GNE
  • Provide regular feedback, performance coaching, and maintain productivity

Benefits

  • Medical, dental, and vision insurance
  • 401(k) savings plan with company match
  • Paid parental leave
  • Short-term and long-term disability coverage
  • Life insurance
  • Wellbeing benefits
  • 10 paid holidays per year
  • 10 paid sick days per year
  • 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)
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