TikTok Shop - Product Operations Manager, CRM

TikTok
Seattle, WA
Job Description
TikTok is seeking a Product Operations Manager, CRM to build internal tools and platforms to support their Account Managers, Business Development Team, and client-facing teams. The role involves improving operational efficiency, implementing CRM product usage, and understanding client issues. The ideal candidate will be passionate, talented, and thrive in a fast-paced environment.

Requirements

  • Build internal tools and platforms for Account Managers, Business Development Team, and client-facing teams.
  • Improve operational efficiency and reduce development time.
  • Understand CRM product usage and promote it to US operation teams.
  • Understand how to use CRM products such as GTM training, user handbook and best practice.
  • Analyze client data and drive product implementation.

Benefits

  • Medical, dental, and vision insurance
  • 401(k) savings plan with company match
  • Paid parental leave
  • Short-term and long-term disability coverage
  • Life insurance
  • Wellbeing benefits
  • 10 paid holidays per year
  • 10 paid sick days per year
  • 17 days of Paid Personal Time
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