TikTok Shop - Quality Assurance Program Manager

TikTok
Los Angeles, CA
Category Customer Service
Job Description
The Quality Assurance Program Manager is responsible for maintaining the quality standard across our service delivery framework, driving consistency and improving satisfaction. This role involves building and scaling a Quality Assurance Specialist Team, training new hires, and managing the team on a day-to-day basis. The ideal candidate should have a BA/BS degree or equivalent practical experience, 2+ years of team management experience, and 3+ years of quality assurance experience.

Requirements

  • BA/BS degree or equivalent practical experience
  • 2+ years managing teams
  • 3+ years in quality assurance, preferably within Customer Service
  • Problem solver, able to work in a diverse, fast-paced environment
  • Excellent communication skills
  • Self-motivated, able to learn and work independently
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