TimeSaver Ride Ambassador - Dollywood Theme Park - Part Time Seasonal

The Dollywood Company
Pigeon Forge, TN
Category Hospitality
Job Description
At Dollywood Parks & Resorts, we create memories worth repeating. We are seeking a TimeSaver Ride Ambassador who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand.

Requirements

  • Greet Guests at the TimeSaver attractions, Reservation Center, and Theaters
  • Communicate and enforce safety guidelines
  • React calmly and quickly in urgent/emergency situations
  • Physically assist guests throughout the ride/attraction as required
  • Clean ride/attraction daily as needed
  • Promote the value and use of TimeSaver to Guests throughout the park
  • Efficiently and accurately redeem TimeSaver products for use at TimeSaver attractions
  • Aid Guests throughout the park regarding the proper use of TimeSaver
  • Learn and enforce all centralized measurement guidelines
  • Effectively perform TimeSaver sales processes to include (but not limited to): Selling TimeSaver products on a computerized ticketing system
  • Creating show reservations for TimeSaver Guests
  • Process cash, check, and credit card transactions abiding by Company cash-handling procedures
  • Issue complimentary and discounted TimeSavers per Dollywood policies
  • Process refunds, exchanges, upgrades, downgrades, and other special requests per Dollywood policies
  • Issue TimeSavers to our Guests and provide excellent service by answering questions, wayfinding, and providing recommendations for Guests to get the most out of their day
  • Greet Guests upon check-in at theater entrances and verify reservation log for theater seats
  • Clean and organize work area daily to present a professional appearance and use free time productively
  • Responsible for completing credit card transactions in compliance with the Payment Card Industry Data Security Standards
  • Maintain cleanliness of the TimeSaver Reservation Center
  • Cross train to work in other positions in support of the Front Gate operations to include (but not limited to) ticket sales and turnstile operations
  • Maintain a dependable work attendance and flexibility with assigned work schedules
  • Attend all required trainings and meetings
  • Complete required paperwork in a timely manner
  • Follow all safety standards to include reporting any violations of standards

Benefits

  • Paid time off
  • Retirement plan
  • 401k matching
  • Generous parental leave
  • Tuition reimbursement
  • Relocation assistance
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