Tolling Analyst

HDR
New York, NY
Job Description
HDR is looking for a Tolling Analyst to support project teams through data analysis, research, and reporting. The role involves researching tolling trends, analyzing data, and developing technical work products.

Requirements

  • Technical Delivery
  • Research tolling trends, technologies, and policies
  • Conduct deep data analysis using Excel, Power BI, relational databases, and other tools
  • Monitor and analyze toll transaction data
  • Reconcile tolling data across systems and vendors
  • Analyze business processes and recommend improvements
  • Evaluate customer service center and system data
  • Support quality assurance reviews and recommend enhancements
  • Develop SOPs, training materials, and technical documentation
  • Create deliverables including reports, presentations, diagrams, and models
  • Assess end-user experience for both customers and agents
  • Task & Project Management
  • Assist with scopes of work, cost estimates, contracts, and procurement documents
  • Support toll program management tasks including design reviews and operational oversight
  • Learn and apply HDR’s project management and QA/QC processes
  • Support general program management contracts for toll-related work elements
  • Business Development
  • Assist with business development efforts, including writing or reviewing proposals
  • Grow business development skills through industry engagement
  • Perform other duties as assigned

Benefits

  • Medical
  • Dental
  • Vision
  • Short and long-term disability
  • Life insurance
  • Employee assistance program
  • Paid time away
  • Parental leave
  • Paid holidays
  • Retirement savings plan with employer match
  • Employee referral bonus
  • Tuition reimbursement
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