Toyota Sales Loyalty Manager

The Loyalty Manager will connect with existing sales and service customers to identify opportunities to upgrade or trade their vehicles, and help turn long-term relationships into their next Toyota. This role combines relationship-building, sales, technology, customer retention, and vehicle acquisition.

What You Will Do

The Loyalty Manager will review upcoming service appointments, connect with customers, and partner with the Service and Sales teams to provide a seamless customer experience. They will also build and maintain a customer pipeline, track customer activity, and use data to find the right opportunity.

Why It Might Be a Fit

This role is ideal for someone who is sales-minded, relationship-driven, organized, and motivated by results. The Loyalty Manager will help customers understand their options, discuss potential trade and upgrade scenarios, and provide a personalized experience based on each customer's needs and ownership situation.

Requirements

• Prior automotive sales or business development experience
• Bachelor's degree preferred, but not required
• Strong sales instincts and a genuine customer-service mentality
• Confidence communicating with customers by phone, digitally, and in person
• Familiarity with CRM technology; automotive CRM experience preferred
• Strong mathematical and analytical skills
• Ability to understand vehicle values, payments, lease scenarios, and customer equity
• Excellent organization and follow-through
• Ability to manage multiple customers and opportunities simultaneously
• Self-motivated mindset with the ability to work independently
• Intermediate computer skills, including Word, Excel, and Outlook
• Valid driver's license with an acceptable driving record

Benefits

• Paid Time Off (PTO)
• Career Growth & Opportunity for Advancement
• Fertility & Adoption Assistance
• Comprehensive Health Benefits
• Life Insurance & 401(k) with Employer Match
• Paid Clothing Program
• Employee Discounts
• Employee Resource Groups
• Community Involvement
• Employee Assistance Program (EAP)
• Referral Program