Role OverviewThis role is responsible for providing expert operational leadership for large-scale workplace virtualization environments, focusing on Microsoft VDI Solution and RDSH platforms. The position empowers support teams to deliver seamless virtual desktop services, ensures adherence to client SLAs, and drives service excellence through process innovation and advanced problem-solving.
What You Will Do
Provide expert operational leadership in Microsoft VDI Solution and RDSH environments, lead incident resolution and root cause analysis, implement strategic improvements in VDI processes, and mentor support teams in advanced troubleshooting and configuration management.
Why It Might Be a Fit
The ideal candidate will have excellent problem-solving abilities, strong leadership and team mentoring skills, and a strategic approach to continuous improvement. They will also have a strong understanding of touch services, video/telepresence platforms, and endpoint management.
Requirements
- Excellent Knowledge Of Virtualization Technologies, Including HyperV, Remote Desktop Services, And Microsoft Endpoint Manager
- Advanced Skills In Scripting And Automation Using Powershell For Operational Efficiency
- Strong Understanding Of Touch Services, Video/Telepresence Platforms, And Endpoint Management
- Excellent ProblemSolving Abilities In Large, Complex Virtualized Environments
- InDepth Experience With Monitoring Tools, Incident Management Systems, And Reporting Platforms
- Excellent Leadership And Team Mentoring Skills, With A Strategic Approach To Continuous Improvement
Benefits
- medical
- dental
- vision
- pharmacy
- life
- accidental death & dismemberment
- disability insurance
- employee assistance program
- 401(k) retirement plan
- paid time off
- paid holidays
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