Role OverviewLead complex ServiceNow transformation programs and drive successful delivery outcomes for enterprise customers. Act as the primary engagement leader responsible for governance, scope, financials, stakeholder management, risk mitigation, and delivery excellence while ensuring alignment to customer business objectives.
What You Will Do
Lead end-to-end delivery of large-scale ServiceNow implementations and transformation programs. Own engagement governance, scope, schedule, budget, resource management, risks, and change control. Serve as the primary point of contact for customers, partners, and executive stakeholders.
Why It Might Be a Fit
8+ years of experience in professional services, consulting, or enterprise technology delivery. ServiceNow certifications (CSA, CIS, or other workflow certifications) preferred. Proven experience leading complex ServiceNow, workflow, or digital transformation programs.
Requirements
- 8+ years of experience in professional services, consulting, or enterprise technology delivery
- ServiceNow certifications (CSA, CIS, or other workflow certifications) preferred
- Proven experience leading complex ServiceNow, workflow, or digital transformation programs
- Strong expertise in program governance, stakeholder management, financial management, and risk mitigation
- Experience managing executive-level customer relationships
- Demonstrated ability to lead geographically distributed teams and partner ecosystems
- Excellent communication, presentation, and negotiation skills
- Bachelor's degree or equivalent experience
Benefits
- medical
- dental
- vision
- pharmacy
- life
- accidental death & dismemberment
- disability insurance
- employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
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