Role OverviewThe Trade Support Associate will work closely with our traders and other departments, providing hands-on support for options traders using our internally developed trading software. The role involves maintaining rigorous oversight of reporting and resolution of real-time trading and technical issues. The ideal candidate will aggressively promote and monitor all methods of real-time communication and customer service to employees at all levels of the company.
What You Will Do
The Trade Support Associate will perform tasks such as verifying trade accuracy, investigating discrepancies, supporting traders with trade allocations, conducting daily P&L and position reconciliations, and escalating production issues. The role also involves partnering with technology teams to troubleshoot trading platform issues and identifying opportunities to automate manual processes.
Why It Might Be a Fit
The ideal candidate will possess strong problem-solving, critical thinking, and communication skills, with the ability to learn and retain in-depth knowledge of proprietary support tools and trading software. Previous financial industry or options industry experience is a plus.
Requirements
- College or university degree
- 1-2 years of relevant work experience
- Ability to learn and retain in-depth knowledge of proprietary support tools and trading software
- Client service experience
- Well organized, with excellent oral and written communication skills
- Self-driven, but self-aware enough to ask for help early and often
- Highly flexible, champion of change
- Relevant certifications/licenses are pluses (or willingness to obtain)
Benefits
- Competitive salary
- Performance-based bonus
- 401(k) and Roth 401(k) retirement plans with employer matching
- Medical, dental, vision
- Generous vacation time
- Paid holidays
- Parental leave
- Flexible spending accounts (FSA) for health care, dependent daycare, and parking or mass transit expenses
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