Tradewind Services IT Support Specialist

Requirements

• Bachelor's degree preferred
• 3+ years in IT support/helpdesk/desktop support (Tier 1) with exposure to Tier 2 tasks
• Strong troubleshooting skills across: Windows/macOS, mobile devices, common SaaS tools, and basic networking fundamentals
• Experience with a ticketing system (e.g., Jira Service Management, Zendesk, ServiceNow)
• Ability to travel ~50% and participate in an onsite rotation schedule

Benefits

• Complimentary chef prepared breakfast and lunch provided Monday - Thursday
• Generous product gift program and all brand discounts
• Company bonus program
• 5 year and 10 year Milestone Anniversary travel gifts
• Medical, Dental, Vision insurance
• Company paid life insurance
• 401k with employer match
• 15 Days of PTO accrued annually, plus one additional day of PTO every year on your anniversary, and 3 Floating Holidays per year
• Paid beach and giveback days, bi-annual team building events and other in-person celebrations