Role OverviewAs a member of the Virtual Automotive Diagnostic Support team, you will provide direct support to original equipment manufacturer (OEM) automotive dealership technicians from our office in Farmington Hills, MI. You will assist in diagnosing software issues related to vehicle modules and systems, and supplement the escalation process through the OEM’s technical assistance center.
What You Will Do
Provide initial response to the dealers, acknowledge the issue, leverage OEM remote diagnostic tools and processes, provide a solution to the dealers and technicians over the phone and through a proprietary ticketing portal, and ensure seamless and friction-less issue closure.
Why It Might Be a Fit
We are looking for someone with basic level automotive diagnostic and troubleshooting experience, comfort with Microsoft Office applications, and strong analytical and problem-solving skills. The ability to think critically about a customer's complaint and identify solutions based on SOPs and process guidelines is also required.
Requirements
- Able to work shifts within our hours of operation
- Basic level automotive diagnostic and troubleshooting experience
- Comfort with Microsoft Office applications
- Multitasking in a fast-paced digital environment
- Attention to detail in capturing case information in a digital environment
- Customer service experience
- Clear communication skills
- High school diploma or equivalent
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Pharmacy insurance
- Life insurance
- Accidental death & dismemberment insurance
- Disability insurance
- Employee assistance program
- 401(k) retirement plan
- Paid time off per year
- Paid holidays per year
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