Role OverviewThe Trainer, Customer Success is a high-impact position focused on turning performance data into practical learning. The role designs and delivers hands-on workshops and coaching that improve campaign results, enhance the client experience, and increase pipeline conversion through close partnership with Marketing, Sales, and Client Success.
What You Will Do
Deliver modular training across a range of digital marketing, sales, and client success topics, gather learner feedback and performance data to iterate curricula and close skill gaps, curate and govern the learning library, design learning materials, facilitate workshops, evaluate effectiveness, create learning and development frameworks, and stay up to date on industry trends.
Why It Might Be a Fit
The ideal candidate will have experience building learning paths, onboarding new employees, measuring impact, and enabling team growth through training. They will be able to own the onboarding and enablement system end to end, building and continually improving it, sequencing live and asynchronous learning, coordinating SMEs and team leads, creating assessments and job aids, managing learning resources, and identifying ownership and curriculum gaps.
Requirements
- Bachelor’s degree in marketing, business communication, or education
- 10+ years designing and delivering in-person, online, and hybrid training for client-facing roles in digital marketing or sales (SEO, Paid Search, social/content)
- 5+ years working in client-facing roles in customer service or digital marketing
- Strong communication/coaching skills: active listening, storytelling, and client-ready presentation skills
Benefits
- ESOP (employee stock ownership plan)
- Annual bonus
- Full benefits package
- Paid time off benefits, including 100% paid parental leave
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