Role OverviewThe Training and Quality Specialist will be responsible for planning, creating, and executing training programs throughout all phases to meet strategic goals and achieve superior customer service results. This role will partner with management to assess current and future training needs, work collaboratively to ensure understanding of performance needs, requirements, and expectations. The Specialist will conduct ongoing training on products, systems, and other procedures.
What You Will Do
Develop and deliver practical, timely, and innovative training programs and resources that enhance the productivity and deepen the skill set, functional expertise, and capabilities of the Operations staff. Conduct ongoing quality control review of work product for all Operations staff. Provide support with employee introductory period, formulate training plans, perform quality control audits, and write 30/60/90 evaluations in partnership with management.
Why It Might Be a Fit
The ideal candidate will have 3+ years of training and development experience, with a strong project management skillset, ability to work independently and in collaboration with others, and analytical ability for problem solving and analyzing learner outcomes.
Requirements
- College preferred
- LOMA-ACS designation preferred
- 3+ years of training and development experience
- Experience with change management, organizational development, performance management, talent management, and learning & development
- Knowledge of life insurance products and concepts preferred
Benefits
- Annual Incentive Plan
- Sign-on bonus
- Long term incentives
- Annual bonuses
- 401K with company match up to 6%
- Pension package
- Generous time off
- Wellbeing initiatives
- Health, life, and dental insurance
- 15 vacation days
- 10 sick days
- 9 paid holidays
- Professional development and mentorship
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