Role OverviewAs a Training Delivery Specialist, you will be responsible for providing coaching, training and mentoring to your workflow teams, as well as provide domain expertise on client specified processes and products. You will be a subject matter expert that designs, develops, and delivers training programs within the GOC Sales & Marketing vertical.
What You Will Do
Develop and design comprehensive training curriculum for an email marketing and campaign operations builder team, incorporate diverse learning methodologies and adult learning principles, oversee and implement a wide range of training delivery methods, and leverage data-driven insights from evaluations and assessments to showcase value and optimize learning investments.
Why It Might Be a Fit
This role is critical in establishing and managing relationships between key internal customers, clients, and other stakeholders and own all end-to-end product knowledge management. You will be a key player in educating GOCers, overseeing internal training operations and promoting a team-orientated, improvement focused environment.
Requirements
- Marketing Domain Knowledge
- Project Management
- Facilitation
- Strategic Thinking
- Minimum Qualifications: 4–5 years of relevant experience in Learning & Development, Training Management, or Marketing Operations
- 5+ years of Hands-on with Marketing Automation and Email Marketing tools such as MailChimp, HubSpot, Marketo etc, preferably with certification on any of these tools
- Technical Proficiency: Practical experience on HTML/CSS/Front Development tools (React, Angular, etc.) to support email marketing templates, landing page training, or minor LMS troubleshooting
- Agility: Ability to adapt quickly to shifting priorities in a fast-paced marketing environment without losing sight of strategic goals and problem solving skills
- Collaboration: Strong history of working cross-functionally with subject matter experts, stakeholders, and creative teams to drive consensus and results
Benefits
- Competitive wages
- Comprehensive health care including medical, dental and vision coverage
- Gender-neutral baby bonding leave
- 24-26 week birth-parent maternity leave
- Generous life, accident and disability insurance minimums
- Free meals and snacks for onsite employees
- Fun onsite experiences
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