Role OverviewHyatt's Carmel Valley Ranch seeks a Training Manager to develop, implement, and oversee training programs for Food & Beverage and Front Office team members. This role ensures employees are equipped with the knowledge, skills, and service standards necessary to deliver exceptional guest experiences while maintaining operational excellence.
What You Will Do
Design, coordinate, and facilitate onboarding and orientation programs for new hires. Develop and deliver training programs for Front Office and Food & Beverage employees, create training materials and SOPs, conduct refresher training, monitor employee progress, and evaluate training effectiveness through assessments and observations.
Why It Might Be a Fit
The ideal candidate is a passionate hospitality professional with demonstrated experience in training, coaching, and developing employees within hotel, resort, restaurant, or hospitality environments. Requires flexibility to support operational needs including weekends, holidays, and occasional evening shifts. Benefits include competitive salary ($75k-$80k), health/dental/vision, PTO, 401(k), and professional development opportunities.
Requirements
- Minimum of 3 years of hospitality training experience, or a combination of training, supervisory, and operational leadership experience within Food & Beverage and/or Front Office departments
- Strong knowledge of hospitality operations, guest service standards, and employee development practices
- Excellent presentation, communication, and interpersonal skills
- Ability to facilitate training for employees at various experience levels
- Strong organizational and time-management skills
- Proficiency with Microsoft Office Suite and learning management systems or training platforms
Benefits
- Competitive salary (Range of $75k to $80k)
- Health, dental, and vision benefits
- Paid time off and holiday pay
- 401(k) retirement plan
- Professional development opportunities
- Employee discounts and recognition programs
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