Training QA & Documentation Specialist

City of New York
New York, NY
Category Education
Job Description
DCAS is seeking a Training QA & Documentation Specialist to ensure that all online training content on NYCityLearn is accurate, accessible, and user-friendly. The Specialist will test eLearning courses, review content for accuracy, and create clear documentation to support staff and learners. This role is responsible for maintaining a seamless learning experience for City employees and ensuring that courses are accurate, functional, and accessible.

Requirements

  • Test eLearning courses across multiple browsers, devices, and LMS environments
  • Review eLearning content for accuracy, usability, accessibility, media quality, and system compatibility
  • Document every step of the QA process, capturing bugs, usability issues, fixes, and release outcomes
  • Develop and maintain standardized QA documentation, version control records, and release notes
  • Create and update NYCityLearn user documentation, including guides, FAQs, and job aids
  • Translate feedback into documentation by capturing learner insights through surveys, focus groups, and A/B testing
  • Manage course releases to minimize disruption, ensuring that both internal and user-facing documentation is accurate and accessible
  • Track and report on metrics (bugs per release, cycle times, learner impact) with clear documentation to guide improvements

Benefits

  • Paid Time Off
  • 401k Matching
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurance
  • Life Insurance
]]>