Training Specialist (Harwood Hospitality Group)

Requirements

• Model and promote teamwork, professionalism, and Harwood Hospitality Group standards across all teams
• Maintain a positive and professional attitude
• Support restaurant leadership and the Learning & Development team with onboarding, training, and development of hourly employees
• Facilitate new hire onboarding and orientation for incoming employees
• Assist with training execution for FOH hourly team members
• Support ongoing education through tastings, informational sessions, and hands-on coaching
• Assist with maintaining and updating training materials, guides, and reference documents
• Support compliance initiatives including food handler certifications, alcohol awareness training, safety training, and sanitation procedures
• Observe employee performance and provide coaching and feedback to support development and consistency
• Communicate training opportunities, operational observations, and employee progress with restaurant leadership
• Use tact and professionalism when interacting with guests, vendors, and employees
• Assist with maintaining operational standards and communicating repair or maintenance concerns to management
• Comply with all company policies, procedures, and legal requirements
• Follow all rules and conditions of employment outlined in the Employee Handbook
• Perform additional duties as assigned
• Support and facilitate hourly employee training programs
• Assist in maintaining and organizing training systems and materials for FOH hourly teams
• Work closely with managers and trainers to ensure consistency in training execution across concepts
• Attend meetings, trainings, and informational seminars as required
• Demonstrate strong communication and interpersonal skills with employees at all levels
• Maintain flexibility to work a variety of shifts including mornings, evenings, weekends, and holidays as needed
• Safely and effectively operate restaurant equipment, tools, and software systems
• Ability to multitask and remain calm in a fast-paced hospitality environment
• Work in environments with variable noise, lighting, temperature, and crowded conditions
• Ability to stand and walk for extended periods of time and move safely throughout all areas of the restaurant
• Ability to occasionally lift and move up to 50 pounds

Benefits

• 401k Matching
• Health Insurance
• Paid Time Off
• Life Insurance