Role OverviewThe Training & Support Specialist is responsible for delivering customer certification programs, providing technical training and support, performing system installations and validations, and serving as a trusted technical resource for customers using Artel products and technologies.
What You Will Do
Deliver Artel's Pipetting Technique Certification and Pipette Quality Management Certification programs, support onboarding and training of new employees, perform Artel system installations, validations, and customer training, and troubleshoot Artel hardware, software, and workflow-related customer issues.
Why It Might Be a Fit
The ideal candidate will have proven success developing training materials and delivering technical training programs, experience working independently in customer-facing environments, and strong troubleshooting and problem-solving skills across hardware, software, and laboratory workflows.
Requirements
- Proven success developing training materials and delivering technical training programs
- Experience working independently in customer-facing environments
- Strong troubleshooting and problem-solving skills across hardware, software, and laboratory workflows
- Experience working within regulated laboratory environments including GMP, GLP, and ISO systems
- Excellent verbal, written, presentation, and interpersonal communication skills
- Demonstrated ability to explain complex technical concepts to technical and non-technical audiences
- Experience building strong customer relationships and delivering consultative support
- Proficiency with Microsoft Office applications, presentation software, and e-learning platforms
- Strong organizational skills with the ability to manage multiple priorities and travel commitments
- Authorization to work in the United States without employer sponsorship
Benefits
- Flexible Medical, Dental, & Vision Coverage
- Competitive 401k company match
- Bonus Program
- Generous PTO and paid holidays
- Generous Tuition reimbursement
- Hybrid and flexible work arrangements
- Professional development, engagement and events
- Company marketplace for lunch and snacks
- Company subsidized cafeteria
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