Transaction Services Supervisor

The Transaction Services Supervisor oversees daily Teller activities and operations to ensure accuracy and efficiency in service to members. The role involves handling teller balancing, providing training and coordination to Tellers, and answering questions, solving problems, and explaining policies and procedures to tellers and members.

What You Will Do

Responsibilities include providing a positive member experience through quality service, problem resolution, and offering solutions based on member needs. The role also involves maintaining comprehensive knowledge of credit union products and services, identifying needs, recommending solutions, and promoting other credit union services.

Why It Might Be a Fit

The ideal candidate is a motivated individual with excellent verbal and written communication skills, strong interpersonal skills, and an aptitude for developing member confidence, respect, and trust in the credit union.

Requirements

• High School Diploma
• 1-year related experience
• Excellent verbal and written communication skills in English and Spanish
• Demonstrated strong interpersonal skills
• Proficiency with Microsoft Office
• Proven team player with ability to manage multiple tasks in a fast-paced environment
• Proven ability to creatively and proactively solve problems
• Organized with keen attention to detail
• Ability to learn quickly and work efficiently
• Ability to stand for extended periods of time and lift up to 35 pounds in coin or currency

Benefits

• Competitive salary
• Benefits package
• Employer-paid medical insurance plan
• 401(k) plan with substantial company match
• Employer-paid life and disability plan
• Generous paid time off
• Employer-paid life insurance
• Disability insurance
• Paid holidays