Role OverviewThe Transportation Dispatcher plays a key role in supporting the daily operations of Northeast Arc's Transportation Department. This position coordinates transportation schedules, driver and monitor assignments, route management, compliance tracking, and operational support to ensure safe, efficient, and reliable transportation services for individuals served.
What You Will Do
Responsibilities include assisting the Transportation Director with training TD Drivers/Monitors and CES staff, maintaining and adjusting daily Driver/Monitor schedules, route assignments, and attendance records, and reporting Driver/Monitor concerns and consumer incidents to the Transportation Manager.
Why It Might Be a Fit
Success in this position requires strong organizational skills, attention to detail, sound judgment, and the ability to manage changing operational priorities while maintaining a high standard of service and safety.
Requirements
- Valid Massachusetts driver's license, with a driving record that meets Northeast Arc's requirements
- Successful completion of a CORI (Criminal Offender Record Information) background check and any additional background screening required by DDS or Northeast Arc policy
- Completion of a Massachusetts driving record (RMV) check prior to and periodically during employment
- First Aid/CPR certification
- Van driving and vehicle mechanical knowledge or experience preferred
- High school diploma or GED
Benefits
- Medical, dental, and vision coverage (for employees working an average 30 hours per week)
- Generous paid time off, including vacation, sick time, and 12 paid holidays
- Flexible Spending Accounts (health care and dependent care)
- Group Life Insurance
- Additional voluntary insurance options and discount programs
- 403(b) retirement plan with limited company match
- Employee Assistance Program and Mental Health Hub
- Ongoing professional development (trainings, conferences, CEUs, and more)
- eAcademy online learning platform
- Mileage reimbursement (where applicable)
- Additional perks including employee discounts and more
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