Transportation Management Center (TMC) Operator

The Transportation Management Center (TMC) Operator is responsible for situational awareness, data entry, and monitoring a designated region, district, and roadway for normal and emergency conditions. This role requires regular attendance at the Chipley, FL office and follows a hybrid work model. The TMC Operator will work in a 24/7/365 environment, using various software, CCTV, and Intelligent Transportation Systems (ITS).

What You Will Do

The TMC Operator will be responsible for monitoring traffic cameras, responding to incidents, dispatching DOT staff and contracted crews for routine and emergency road maintenance, monitoring road closures, and reporting issues to DOT maintenance staff. The operator will also use TMC equipment and software to actively monitor traffic, communicate traveler information accurately and timely, and verify the accuracy of traveler information on DOT's public service platforms.

Why It Might Be a Fit

To be successful in this role, you will need to have exceptional written and verbal communication skills, proficiency in using freeway management and other traffic control computer applications, and the ability to multitask and thrive in a fast-paced environment. Experience in public safety, emergency management, transportation dispatch, or related fields is preferred.

Requirements

• High school diploma or GED
• Exceptional written and verbal communication skills in English
• Proficiency in communicating information over a radio system or network
• Expertise in using freeway management and other traffic control computer applications
• Strong ability to write reports and correspondence
• Effective coordination of real-time activities and priorities
• Strong interpersonal skills and the ability to work effectively within a diverse team
• Experience in handling calls, dispatching via radio or telephone, and communicating clearly and concisely
• Ability to multitask and thrive in a fast-paced environment
• Proficiency in using computers with Windows-based applications
• Flexibility to work alternate schedules and be on-call as necessary
• Familiarity with Regional DOT Interstates and local roadways (preferred)
• Experience in public safety, emergency management, transportation dispatch, or related fields (preferred)

Benefits

• Comprehensive benefits package including wellness programs, parental leave, and pet insurance
• Tax-deferred 401(k) savings plan
• Competitive paid-time-off (PTO) accrual
• Tuition reimbursement for continued education
• Incentive compensation for eligible positions